Tuesday, 3 November 2015

Toddler forced to sleep on cold floor even though there were empty beds

Staff said Isabella Dalton couldn't be given a bed until she had been examined but she waited eight hours because no medics were available 

 

A two year old girl was forced to sleep on a cold hospital floor while surrounded by empty beds because there was no doctor available to examine her.

Isabella Dalton was rushed to hospital at 11pm by her mother Jessica when her temperature rocketed due to tonsillitis and an ear infection.

But it was eight hours before medics tended to the little girl leaving her with no option but to bed down on the floor of the waiting room at the Royal Preston Hospital, Lancashire, alongside another toddler.

The short-staffed infirmary told Jessica, 22, that there was no doctor available to see her daughter and Isabella couldn't be allocated a bed until she had been examined.

Jessica, from Chorley, Lancashire, said: "Isabella slept on the cold, hard floor in the waiting room surrounded by empty beds.

"Either side of the waiting room were rooms with around a dozen beds in. We could see them every time the doors opened.

"But I asked time and time again whether she could have one to make her more comfortable and they just kept telling me she couldn't leave the waiting room until she had been seen.

"A doctor came into the waiting room to speak to one of the other parents, looked at the girls asleep on the floor and did nothing.
"Even if she had been given a blanket or anything to make her more comfortable would have been something, but she's only a baby and she didn't know how to try and make herself feel better.

"I will not be taking my daughter to Preston Hospital again. It was a shocking experience.

Little Isabella started suffering from a raised temperature a few days before she was rushed to hospital.
When it rose from 39 degrees to 40.8, Jessica took her to the doctor where a nurse practitioner diagnosed the tot with tonsillitis and an ear infection.

However, as her temperature rose to 41.8 degrees Jessica called 111 and spoke to an out-of-hours doctor who referred Isabella to Ward 8 at Royal Preston Hospital.

They arrived at 10.55pm but despite 12 empty beds within the two rooms either side of the waiting room, Isabella had to sleep on the floor until they she was seen at 7.30am the following morning.

"A nurse did Isabella's observations and then asked us to wait in the waiting room," said Jessica.

"At around 2am, a doctor came into the waiting room and said that the other doctor had been stuck in A&E and they had no idea what time she would be back on the ward.

"It left only that one doctor to attend to the six patients in the waiting room and the rest of ward eight.

There were other ladies with tiny babies that ended up waiting more than three hours for blood test results.

"It is absolutely disgraceful that my daughter had to sleep on a cold hard floor because the hospital is inadequately staffed.
"It is appalling that I was waiting all night with a toddler of two years with a fever."

When she was finally seen, Isabelle was provided with antibiotics to bring her temperature down and she is now waiting for a tonsillectomy at Manchester Children's Hospital.

Jessica said she planned to formally complain to the PALS - the Patient Advice and Liaison Service.

Karen Partington, chief executive at Lancashire Teaching Hospitals NHS Foundation Trust, said: "Our priority is to always provide excellent care with compassion for our patients and we would urge anybody who has any concerns or queries about their care or treatment plan to please contact our customer care department.

"We welcome the opportunity to investigate further."
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3 comments:

  1. It's so heart breaking, cant believe this. They could have at least let the child sleep on 1 of the beds while she wait for the doctor. I fact y would the mum even let d child sleep on d floor, she should have carried her and try to make d child comfortable than letting her lay on the floor.

    ReplyDelete
  2. So unfair to the poor child..... atleast a blanket will do..so oyinbo people too get this kain attitude


    Chincobee.blogspot.com

    ReplyDelete
  3. So unfair to the poor child..... atleast a blanket will do..so oyinbo people too get this kain attitude


    Chincobee.blogspot.com

    ReplyDelete